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Patient Care Navigator (Bronx Location)


Hope Care Management-Bronx location

Reports To:

Program Director

Major Functions:


The Patient Care Navigator assists the Care Manager in the provision of care management activities to support clients and their families in accessing needed services.  The Patient Care Navigator makes phone calls to appropriate agencies to advocate for services, conducts agency visits and does community follow-up to monitor services and the client's status.  The Patient Care Navigator maintains relationships with service providers and referral sources and participates in case conferences.  The Patient Care Navigator maintains a separate and individual caseload as assigned by the Care Manager and/or the Care Coordinator Supervisor.



Specific Duties and Responsibilities:


  • Conducts agency visits to client's providers.
  • Reports to the Acre Manager and/or Care Coordinator Supervisor.
  • Assists in developing resources for referrals in all areas needed to assist clients and their families.
  • Works with clients to carry out intervention strategies and implements linkages with appropriate services for the clients and their families.
  • Completes Health Risk Assessments, Care Plans, provides referrals, develops linkages, and follow up on client services including documentation in all Electronic Medical Records for the corresponding Health Homes.
  • Advocates on behalf of clients when necessary.
  • Assists Care Manager in providing supportive counseling activities with clients and their families when necessary.
  • Participates in case finding, networking and outreach activities to increase Health Home provider enrollments.
  • Assists in data collection and referral monitoring.
  • Works closely with other Health Home network providers to assure continuity of care.
  • Other duties as assigned by Care Manager and/or Care Coordinator Supervisor.
  • Any tasks or duties assigned by Managing Staff and/or Program Director



  • Bachelor's Degree in Human Services or related field, required.
  • Two years of case management or case work with persons with chronic illnesses, a history of mental illness, chemical dependence, or other populations of persons in need. 


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