Case Manager- Permanent Supportive Housing
REPORTS TO: CLINICAL SUPERVISOR
The Case Manager III provides case management/counseling/advocacy services to an assigned caseload and participates as a member of an interdisciplinary treatment team to facilitate the client recovery/rehabilitation/stabalization process. These goals are accomplished by providing individual and group counseling, making appropriate interventions as needed, and maintaining the healthy integrity of the program environment.
Specific Duties and Responsibilities:
- Provides case management/advocacy services to all families.
- Develops an individualized housing-related needs assessment and support services plan, including an action plan with clearly stated goals and outcomes with individual clients/families.
- Coordinates all substance abuse support services for each head of household and family members directly with the contractor’s own programs or through appropriate providers located nearby.
- Facilitate the delivery of services that will focus on spirituality, social and community building activities, peer support, home visits, recreation opportunities and building of support networks.
- Provides individual counseling and facilitation of caseload group meetings and other assigned groups (where applicable).
- Assist each family in planning for and locating appropriate independent housing or other supportive housing placement where appropriate.
- Provides psycho-education and counseling germane to chemical dependency and relapse prevention.
- Administers appropriate behavioral interventions as needed.
- Conducts facility/safety runs and room checks as assigned to visually assess clients/families for the use of alcohol/ drugs or the environment of care for unsafe conditions.
- Ensures the maintenance of accurate, complete, timely and high quality client records that comply with external regulatory standards and agency policy and procedure.
- Complies with 42 CFR confidentiality and HIPAA privacy and security regulations.
- Works cooperatively with other staff as a member of the interdisciplinary team.
- Functions as a liaison/advocate to clients’ families and/or other agencies as needed.
- Provides outreach/education/prevention services to the local community, schools, groups, and agencies as necessary and as approved by management staff.
- Provides crisis intervention/management, generating referrals to Mental Health Services and other provider resources, as indicated.
- Reports all cases of child abuse and neglect to ACS.
- Performs other duties as requested.
- Strong individual and group counseling skills.
- Working knowledge of substance abuse treatment modalities and client self-help/support modalities.
- Strong writing skills; competencies in writing goal based/person centered treatment plans and progress notes.
- NYS Mandated Reporter
- Ability to participate in CPR and First Aid training.
- High School Diploma or GED.
- CASAC or other qualified healthcare credential is required.
- Minimum of 3 years work experience in counseling or case management positions or a Bachelor’s degree in counseling or human services and one year of counseling experience.
- Basic keyboard skills and computer literacy (Window based environment knowledge preferred).