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Bilingual Case Manager


Permanent Supportive Housing -Compass 2B - Boone Ave- Bronx, NY

Boulevard Family Residence- Queens, NY

Reports To:

Director of Social Services

Major Functions:

Under general supervision, (1) aid client families requiring social service assistance; (2) in collaboration with clients; interview and evaluate clients and formulate Independent Living Plans; (3) locate and make use of appropriate community resources for clients; and (4) relocate families to permanent housing.

Specific Duties and Responsibilities:

  • Establish professional relationships with clients; engage them in permanency services and ensure client confidentiality.
  • Review all documentation establishing clients' eligibility for program and pre-screen for non shelter alternatives
  • Create and maintain client files.
  • Conduct initial intake and psycho-social assessment of clients and clients' families' needs and periodic re-assessments.
  • In collaboration with clients, prepare initial and periodic revisions of independent living plans including short-term and long-term client goals.
  • Assist clients in attaining their goals by referring them to permanent housing opportunities and identifying and locating community resources for clients and by making referrals to appropriate services
  • Work with clients to break through barriers to client goals and to assist clients in advocating for themselves and in moving toward self-sufficiency.
  • Monitor clients' progress toward their goals (dates achieved) via regularly scheduled contact and document via progress notes.
  • Follow-up with clients and with referral organizations regarding client contact and progress with referral organization.
  • Provide all required information for weekly/monthly/quarterly/annual reports.
  • Act as client liaison/client advocate with outside organizations regarding such matters as education, healthcare, childcare, housing, legal issues, etc.
  • Schedule appointments for client with referral organizations.
  • Escort clients to appointments (housing, entitlements, educational, medical, social service, etc.)
  • Assist clients in completing applications for benefits and entitlements, and may process applications on clients' behalf.Complete
  • Relocation Case Review (RCS) for referral for aftercare services.

Job Requirements:

  • Strong individual and group counseling skills.
  • Working knowledge of substance abuse treatment modalities and client self-help/support modalities.
  • Strong writing skills, competencies in writing goal based/person centered treatment plans and progress notes.
  • Ability to participate in CPR and First Aid training.
  • Spanish and English Language Speaking


  • Bachelor's Degree (BA or BSW) required.
  • Knowledge of homeless population, computer literacy, excellent oral and written communication skills.
  • Knowledge of CARES a plus.

Permanent Supportive Housing -Compass 2B - Boone Ave

If you are interested in this position, please submit your resume with a cover letter to