Case Manager- Single



Major Functions:

Under general supervision, (1) in collaboration with clients; interview and evaluate clients and formulate Independent Living Plans; (2) locate and make use of appropriate community resources for clients; and (3) relocate to permanent housing.

Specific Duties and Responsibilities:


  • Establish professional relationships with clients; engage them in permanency services and ensure client confidentiality.
  • Review all documentation establishing clients' eligibility for program and pre-screen for non-shelter alternatives
  • Using CARES to complete Independent Living Plans (ILPS) weekly or bi-weekly
  • Create and maintain client files.
  • Conduct initial intake and psycho-social assessment of clients and clients' families' needs and periodic re-assessments.
  • In collaboration with clients, prepare initial and periodic revisions of independent living plans including short-term and long-term client goals.
  • Assist clients in attaining their goals by referring them to permanent housing opportunities and identifying and locating community resources for clients and by making referrals to appropriate services
  • Work with clients to break through barriers to client goals and to assist clients in advocating for themselves and in moving toward self-sufficiency.
  • Monitor clients' progress toward their goals (dates achieved) via regularly scheduled contact and document via progress notes.
  • Follow-up with clients and with referral organizations regarding client contact and progress with referral organization.
  • Provide all required information for weekly/monthly/quarterly/annual reports.
  • Act as client liaison/client advocate with outside organizations regarding such matters as education, healthcare, childcare, housing, legal issues, etc.
  • Schedule appointments for client with referral organizations.
  • Escort clients to appointments (housing, entitlements, educational, medical, social service, etc.)
  • Assist clients in completing applications for benefits and entitlements, and may process applications on clients' behalf.
  • Relocation Case Review (RCS) for referral for aftercare services.

Job Requirements:


  1. Strong individual and group counseling skills.
  2. Working knowledge of substance abuse treatment modalities and client self-help/support modalities.
  3. Strong writing skills, competencies in writing goal based/person centered treatment plans and progress notes.
  4. Ability to participate in CPR and First Aid training.
  5. English Language Speaking



  1. Bachelor's Degree (BA or BSW) required.
  2. Knowledge of homeless population, computer literacy, excellent oral and written communication skills.
  3. Knowledge of CARES a plus.


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