Case Manager- SSVF

Major Functions:

The Case Manager is responsible for providing quality outreach assessment within specified catchments areas and generating referrals for individuals seeking various social services. The position is responsible for locating and screening homeless veterans scheduled for permanent housing The Case Manager will travel throughout the NYC boroughs visiting homeless shelters, substance abuse programs, faith based agencies, drug and veteran-specific courts and other agencies. Using a standardized instrument the Case Manager will screen veterans, conduct assessments, make referrals, monitor referrals, coordinate services/referrals with local Veteran’s Administration and Department of Homeless Services.

Duties include, but are not limited to, the following:

This position will provide case management/counseling/benefit advocacy to an assigned caseload and facilitate the participant’s placement into permanent housing. These goals are accomplished by providing outreach, screening, assessment, individual counseling, and establishing strong relationships with permanent housing providers and community resources. Duties include, but are not limited to, the following;

Specific Duties and Responsibilities:

  • As indicated by team assignment, conducts on-site presentations at receptive homeless facilities and assessment shelters, conducting individual motivational sessions about the immediate and long-term benefits of program participation.
  • Circulates descriptive program literature and contact information.
  • Conducts level-of-care determinations that have integrity and conform with agency and governance mandates, while concurrently ensuring that clients receive the information required towards making informed choices regarding program participation.
  • Evaluates clients’ appropriateness for program participation, maintaining written documentation detailing each client contact made.
  • Documents all pertinent information on appropriate screening forms.
  • Communicates with perspective clients’ home-site to arrange transfers, arranging transportation of outreached clients to screening appointments when approved by supervisor.
  • Where consistent with team assignment, verifies HA numbers and related client-data in the SCIMS System at clients’ home-site shelters.
  • Keeps supervisor informed of day-to-day activities, significant events or conditions impacting on client and/or staff well being, team safety, and office operations.
  • Ensures the maintenance of accurate, complete, timely and high quality client records that comply with external regulatory standards and agency policy and procedure.
  • Provides orientation education to clients regarding program rules and regulations, client rights and grievance procedures, staff roles and program structure, and information pertaining to available program services and optional methods of attaining housing goals.
  • Where indicated by team assignment, delivers psycho-educational lectures and counseling services, including developing preliminary individual service plans.
  • Provides case management/advocacy services to assigned participants.
  • Provides individual counseling and facilitation of participant appointments.
  • Participates in assessment screenings to determine client needs/preferences; formulates and implements treatment, transition, and discharge plans with individual clients.
  • Complies with 42 CFR confidentiality and HIPAA privacy and security regulations.
  • Works cooperatively with other staff as a member of the interdisciplinary team.
  • Functions as a liaison/advocate to participants and/or other agencies as needed.
  • Provides outreach/education/prevention services to the local community, schools, groups, and agencies as necessary and as approved by management staff.
  • Provides crisis intervention/management, generating referrals to Mental Health Services and other provider resources, as indicated.

Job Requirements:

  1. Strong case management/outreach skills and knowledge of housing providers and community resources.
  2. Competencies in writing goal based/person centered treatment plans and progress notes.
  3. Ability to participate in CPR and First Aid training.


  1. Bachelors Degree and a minimum of 2 years case manager experience.
  2. Knowledge of veteran’s issues
  3. Minimum of 3 years work experience in counseling or case management positions or a Bachelor’s degree in counseling or human services and one year of counseling experience.
  4. Basic keyboard skills and computer literacy (Window based environment knowledge preferred).


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